Frequently Asked questions

If you’ve got a question, the answer may be here. Take a quick look, and if you don’t find the answer, please contact us.

What are the best lawn mowing practices to keep my lawn healthy?

Proper mowing practices are essential to your lawn’s health and maintenance. Mowing too short damages grass root systems, thins the lawn, decreases drought and disease resistance, and increases your weed population. Please set your mowing height to at least 3 inches for the spring, and try not to cut off more than 1/3 of the grass blade per mowing (cut when your grass is 4-5 inches high). Keep your cutting blade sharp, and do not collect your clippings (unless you have grass clumps), as they return nutrients to the soil as they decompose.

Does someone need to be home when you mow?

Nobody has to be home when your lawn is mowed. All we need is access to all areas of your property that have grass.

Pet/Yard Debris

We appreciate your letting us know if you have any pets that are kept outside so that the crews will be aware of them. Our crews will make every effort not to let your pet through the gate, but we cannot guarantee your pet will not escape from your yard. Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys, large bones, large rocks, etc. the day before we mow. If hit by a lawn mower, objects like these in your yard are hazardous to our workers and others. Serious damage can occur to your property, our equipment, or our crews.

Yard Access

Your gate must remain unlocked for the full day of your regularly scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and that you provide us with the password or combination. Sorry, we are unable to send our crews back or issue any credit for not mowing inside a locked fenced area.

Pricing and Billing Terms

It is our goal to provide you with the best lawn care but also the easiest account management possible. For this reason, we require that an account is set up with a Visa, MasterCard, Discover Card, or American Express for billing purposes. We do not want you to even have to think about your lawn! We charge your credit card the business day following a service.

Our pricing is determined by the size of your lawn and how often you request service to be performed. All prices are before applicable sales tax required by Washington State Law.

What happens when it rains or you get delays?

Rain is the most common cause of any delays with your mowing. We do our best to work through light to medium amounts of rain when safe depending on the upcoming forecasts. If we get behind for any reason we will always be out the following day. We never skip properties or leave work incomplete due to delays.

How often do you bill? How do I pay you?

Under our service agreement, we bill your account immediately after a service is performed. The following business day, we then automatically charge your saved credit card for the balance. We accept all major credit and debit cards and do require a cc on file for service. This allows us to provide the best service at the best price.

Properety Damage

If there is any property damaged by our crew, the most common being hidden sprinkler heads, please contact us immediately, within 7 days, so we can make a timely professional repair at our expense. **We will not honor any request for repair expenses for damaged property that we were not made aware of and allowed to rectify beforehand.** If we are unable to repair the problem professionally we will make arrangements to hire someone who is qualified.

Service Cancellation

No same-day cancellations are accepted. There is no obligation by either party to continue service and you may cancel service at any time. We hope that you stay with us for the entire season, and we promise to make every effort to earn your business loyalty.

Ask A Question

Pricing Plans

Get in touch with us today to receive a custom estimate of your project!

We will do our best to be competitive on price. 

*All pricing is estimated and does not reflect final project pricing.

Contact us today to schedule your free estimate.

Questions are the root of all answers.
Don’t Be Shy!

Connect

Follow us on our social media channels to see more of our work and get connected.

We look forward to working you!

Hours

Mon: 7am - 5pm

Tue: 7am - 5pm

Wed: 7am - 5pm

Thu: 7am - 5pm

Fri: 7am - 5pm

Sat: 7am - 5pm

Sun: 7am - 5pm

Contact

(509) 306-4277

mowtivatedlawncareservices@gmail.com

8904 E. Bigelow Gulch Road.

Spokane, WA 99217